Customer service feedback

J.D. Power recently announced its 2011 “Customer Service Champions” including those from the travel industry. According to J.D. Power, these are the companies that do more than deliver on their customers’ expectations – they exceed those expectations and, in the process, raise the bar for their competition.

The travel companies recognized among the Customer Service Champions were: Enterprise Rent-A-Car, Four Seasons Hotels and Resorts, JetBlue Airways, The Ritz-Carlton, Southwest Airlines and Canada’s WestJet.  These awards were based on surveys done over the past year of consumers who had used a product or service, J.D. Power says.  It reflects the entire customer experience.

Here’s some more travel news you can use:

  • United Airlines announced Wednesday that mobile boarding passes, already valid for domestic travel at 62 U.S. airports, will now be extended to international flights. In addition, the paperless option will be available to passengers boarding flights in eight major foreign markets, including London, Munich and Osaka.
  • Atlanta’s Hartsfield-Jackson International remains the world’s busiest airport, but Beijing’s Capital International is closing in.  Beijing surpassed London’s Heathrow Airport in passenger traffic last year, becoming the second busiest airport in the world, according to a preliminary report released Tuesday by Airports Council International.
  • The website recently compiled a list of the top 10 wine destinations for those keen to travel for the grape.  Here’s the run-down: (1) Burgundy, France; (2) Champagne, France; (3) Tuscany, Italy; (4) Bordeaux, France; (5) Mosel, Germany; (6) Napa Valley, California; (7) Piedmont, Italy; (8) Ribera del Duero, Spain; (9) Barossa Valley, Australia; (10) California’s Central Coast and the South of France.  What?  No Yakima, Washington?
  • Lastly, we’re honored that recognized Yapta among  the ”2011 Hottest Seattle Companies“.  We were recognized among other cool Seattle-based companies like AudienceScience, Popcap Games, Mixpo, Rootmetrics, Avvo and Tableau Software.